See this big empty space in front of the windows?
That's where my new sofa should be. You might notice that its not there.
That's because today, for the SECOND time, I sent the sofa back. The first time it was delivered there was a hole in the upholstery, right in front. Today, the second sofa was delivered, and it had damage to the fabric behind the cushions. Mr. Delivery Guy says "you know, three people in the warehouse inspected this and picked it out for you."
Well, clearly they didn't inspect it very well, now did they??
Step up your game, Crate and Barrel. I have wanted this sofa for three years, and I'm not too happy with the service or product provided for the amount of money I have spent.